Refund Policy
Shop products
Shirts, hoodies, hats, mugs, flags, journals, and patches are made to order for you. If your item arrives damaged, printed wrong, or is the wrong item, contact us and we will fix it or refund it, under the maker’s made to order rules. A change of mind on a made to order item is not refunded, because it was made for you.
Videos
Videos are digital. Once a video has been downloaded or streamed, it cannot be refunded. If a video file does not work, contact us and we will fix your access.
Memberships
You can cancel your membership at any time. It will not renew. The time you already paid for is not refunded.
Private lessons
If John has to cancel a lesson, you pick a full refund or a new time. If you cancel less than 24 hours before your lesson, the lesson is charged.
Rank patches
If you buy a Level 2 to 8 patch without holding that rank, your order will be cancelled and refunded.